Head of Retail Operations

About our client
Paspaley is the world's most significant producer of cultured pearls.

Although the gems remain in the South Sea pearl category, Paspaley's pearls have become a category of their own, due to the superior and widely recognised quality. As a result, these gems are most recognised simply as Paspaley Pearls.

Each Paspaley pearl is not only a treasured gem, but an opportunity with infinite possibilities. From this realisation was born a desire to create jewellery inspired by the individuality of each pearl, and the Paspaley pearling business soon evolved into a retail brand.

Paspaley is not only an iconic Australian brand but one that is now recognised across the globe as producers of the finest of jewellery products.

The national retail network comprises boutiques of beauty ranging from the original flagship store in Martin Place, Sydney through to three stores in Melbourne, then across to Perth, Darwin, and Broom, and circling back to the newest gem within the family, at Crown Towers in Barangaroo.

About the role

Paspaley is searching for a truly inspirational senior leader for its retail business to continue the outstanding journey of this amazing brand into the future. Working with some of the most beautiful products in the world; the perfect individual will have an entrepreneurial spirit, be a genuine and authentic leader of people, be customer-obsessed, and be acutely focused on driving outstanding results.

The Head of Retail Operations reports to the General Manager of Global Retail and will be a key part of the senior leadership team. The successful candidate will be responsible for providing high-level strategic direction and hands-on involvement within the national retail business, whilst also affirming an unyielding attention to detail.

If it is important to you to love what you do, work with like-minded people, enjoy a true sense of camaraderie, and you can demonstrate a sustained track-record of growing a high-end or premium retail business - then we want to hear from you.

About you
You will have an impressive track record of running high-end or premium retail businesses across Australia or indeed other countries around the world. You will be used to managing and leading teams of people by demonstrating your innovative and solution-focused style, whilst also driving sales within your network through world-class customer service.

You will posses a strong business sense coupled with ability to confidently network with your surroundings to ensure sales are maximised at every opportunity.

This role is a key component of the Senior Leadership team; so, the ability to contribute both strategically and operationally across all functions of the business is a key requirement.

You will already be in a senior leadership role with fully autonomy and accountability for a store network, and preferably from the luxury sector.

What's on offer
An attractive salary is on offer for the right individual