Title: Quality Assurance Specialist (Mortgage / Home lending)
Type: Permanent
Note: Please only apply if you're based in Australia (Due to COVID related boarder closures)
Role description: Proactive management of quality assurance objectives for Franchisees and Mobile Brokers. Providing punctual feedback to Distribution Stakeholders of development required to drive an uplift in quality customer outcomes.
This includes:
Ensuring adherence and compliance with all company policies, risk appetite, and legislative requirements, including NCCP
Preparing and reporting on performance and results to key stakeholders
Conduct structured 1:1 file review and provide relevant feedback and guidance to brokers. This includes reviewing loan applications prior to lodgement to a lender
Support and guide brokers with credit scenarios, ensuring QA standards are maintained
Assess and take corrective actions and provide feedback on loan submission quality gaps.
Complete weekly reports to Sales Leaders and State Manager
What are we are looking for?
Proven experience with credit assessment of mortgage applications
Finance relevant experience or related
Ability to effectively mentor and coach teams (Learning & Development)
Extensive audit skills
Dealing with Credit Checks & Responsible lending protocols
BID's (Best Industry Duties)
Experience in file reviews, report writing and development of training materials
Min 3 years within Mortgage / home lending
If you feel you're the right fit for the above APPLY via the link below or don't hesitate to contact Scott Aitken on 0466277891 to find out more
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