Our client, a reputable and well-known brand in their market are currently looking for an exceptional and high performing Customer Experience Specialist to join this newly created team of CX professionals. You will drive and support customer experience and overall business strategy.
Your day to day responsibilities will include;
Responsible for embedding customer experience into the strategic business roadmap
Strategically drive and align customer experience programme, continual communication, strategic direction and execution
Be the go to trusted partner for all things customer experience
Work closely with all teams to ensure all touch points are provided to clients
Provide customer data-informed insights for all clients and stakeholders
Continually support and challenge stakeholders to drive value
Create an ongoing customer culture across the business
To be successful for this position you will have;
2-4 + years' experience in Customer Experience or Human Centred design from Mortgage Broking, Financial Services, Consulting or Telecommunications
A superior understanding of managing key projects across customer experience and change management delivery
Results-driven and delivery focused
Tertiary qualifications in a relevant discipline
Demonstrable experience creating actionable data driven insights to link customer metrics
Ability to understand, communicate and influence stakeholders
Ability to observe and interpret customer behaviour through data and understand the customer journey
Experience working in a fast moving, high performing environment
This is an exciting opportunity to influence business customer experience strategies, work with a progressive organisation, and to deliver insights accompanied with commercially sharp and contextual commentary.
Please apply on-line or for more information please contact Sophie Monaghan at Oceans Group on 02 9037 1860
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